"Pre-paid"- Handy new Variant (10) — Informationen

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    Using your SIM card from home or from any other NON-Austrian phone company is extremely expensive and will result in a very unpleasant surprise when you’re receiving  the phone bill. Get an Austrian SIM card as quickly as possible!

    We have included an Austrian SIM card in our welcome package. Sign up at the upper right corner of this page if you want to get one, completely free of charge. Make sure to send us an email to office@feelslikehome.eu when you order your welcome package, saying that you'd like us to include your free sim, and we'll make sure to send it to you straight away!

  • Especially in the first couple of weeks, a cheap pre-paid phone or SIM card to call your family and friends will be useful. Even with an Austrian SIM card, international calls can be quite expensive, but don’t worry! We have partnered up with Eety because they can offer you the cheapest rates for international calls. Check out their tariffs for your country HERE

    In the long term, however, you might want to consider getting a cell phone contract (with even better prices). You can find more information about cellphone contracts HERE.

  • Basic tips for calling in Austria

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    • If you don’t know the number which is calling you, always say your last name. Picking up and saying “Hello” or even only “Ja” (Yes) is considered to be rude.
    • Dialing numbers can be confusing in Austria. If you want to be on the safe side, simply dial the whole number (including the country code and any other area prefix).

              Austrian country code is: 0043

             Area code for Viennese landline numbers is: 01

             code for mobile phones: 0664, 0650, 0676, 06991, 0677, etc.


               calling a Viennese landline: 0043 1 535…..

               calling an Austrian mobile phone: 0043 650 44…

     Save the numbers in your phone with the corect code, so that you’ll never be mistaken!

    • Incoming calls are always free.
    • You can look for Austrian phone numbers at www.herold.at/en/
    • Here is a list of some important emergency phone numbers

        In case of an emergency, call:

                Euro- Emergency 112

                Police - Emergency 133

                Fire - Emergency 122

                Ambulance - Emergency 144

        If you are sick and need help, call:

                Help line 142

                Emergency service for poisoning 01 / 406 43 43

        if your car breaks down, call:

                ÖAMTC 120

                ARBÖ 123

  • Get Started


    ●     Generally you do not need an ID-­card or any other document to buy a prepaid
                        ○     However, some providers offer monthly plans, which are normally even more cost­                            efficient, if you register with a valid ID and an Austrian bank account (get your
                                free­-of­-charge bank account here).           
                            All prepaid cards are anonymous, unless you register your number. 

        ●     Usually the SIM­card does not need to be activated. You can simply put it in your mobile phone and start talking.             Top­ups can be bought in all supermarkets, post offices, tobacco shops, ATMs, at one of over 100 E-money             universal payment machines or simply online. Mostly the activation code is just printed on a receipt.
        ●     Cellphone Plans may distinguish between
                        ○     land­line phone calls,
                        ○     cellular calls with the same operator,
                        ○     cellular  calls for other operators, and
                        ○     special­priced numbers.
        ●     Each operator has a default prefix but numbers can be ported to other 
                operators easily.

  • Calling Rates


    The telephone market is constantly changing and new pre-paid or post-paid plans are introduced on a monthly basis.

    In general, calls within the same mobile network are very cheap, sometimes even free depending on your contract.

    If you choose for instance the FLH partner, you only have to pay 15€ and are able to call within Austria for free.

    For additional €4/month you get mobile internet access.

    At big electronic retailers, like Media Markt, all providers in Austria are represented. The staff will be able to give you up to date information about all tariff plans.

  • How to use the SIM card

    If your phone requires a nano SIM card, you need to go to a phone shop to have the sim-card cut for you. There is one at Praterstrasse 53. You can find them online HERE.
    Then you need to buy credit for the phone: Either €10 or €20
    You can get credit in phone shops, supermarkets or tobacco stores

    To upload money to your phone:
    Call: 83 0 33
    The first time you are topping it up press 4 to change the language and then 2 for English
    Afterwards press 1 to top up your balance

    Enter the code you have received on your credit voucher

    To move money from your phone credit towards data you have two options:

    1GB for €4
    Put the following code into your dial field:
    *151*1105# —> Call this number; confirm with „1“ when you receive the confirmation message

    4GB for €9
    Put the following code into your dial field:
    *151*1106# —> Call this number; confirm with „1“ when you receive the confirmation message